Yesterday, I wrote about factors impacting adoption of legal tech and made the point that a roll-out plan is critical. The magnificent Jean O'Grady took that point to the next level in this post by sharing a large number of best practices to drive adoption.
Most of Jean's suggestions are in control of the business professionals typically responsible for roll-out. For the developers of applications:
- solve the need of your users. Don't be the hammer looking for a nail.
- design your applications with the user in mind.
- collaborate with the buyer. They have as much of an interest in a successful roll-out as you do.
- avoid the temptation to sell without a proper roll-out plan, agreed check in points, benchmarks for usage etc. Not having this in place will hurt when it comes to renewal.
- did I mention proper design?
An insightful post from Jean, as always. As former CEO of Practical Law US, I obviously have to disagree with the comment about Practical Law. It is always best to mention Practical Law 😊
Best Practices to Drive Lawyer Adoption of Technology