How do you start the journey towards providing an excellent customer experience when deploying AI solutions?

Discussions at the Build a 5-star customer experience with AI, Digital Leadership Forum today. Things to consider:

  • Good data is key.
  • Start small, use the free AI solutions and user test before you go live.
  • Check out what the machine learning giants are doing e.g. Google.
  • Develop a dialogue designed to emulate a conversational style.
  • Be open with your customers when you are in beta testing.
  • Keep learning.