How do you start the journey towards providing an excellent customer experience when deploying AI solutions?
Discussions at the Build a 5-star customer experience with AI, Digital Leadership Forum today. Things to consider:
- Good data is key.
- Start small, use the free AI solutions and user test before you go live.
- Check out what the machine learning giants are doing e.g. Google.
- Develop a dialogue designed to emulate a conversational style.
- Be open with your customers when you are in beta testing.
- Keep learning.